Customer Hijack Prevention

How do you protect revenue by preventing bad actors from hijacking your customer journey?

Security issues are stealing 20% of your customers.

Every e-commerce experience is carefully tailored to maximize revenue. What happens when security loopholes allow that experience to get hijacked? Whether they are browsing, carting, or checking out, dissatisfied customers mean revenue is seeping through the cracks. What would a 20% loss in revenue mean for your brand?

 

Third-party code can create revenue leakage.

E-commerce sites can have as much as 75% of the code rendered on end-user browsers come from third-parties. Left undetected, this code can make sites vulnerable to journey hijacking situations like ads containing malware appearing before checkout or a customers being redirected to another site as they browse. That’s revenue you worked to acquire being diverted to other places. You may never have a chance to earn it back.

Safeguard the customer experience

  • Close the gaps missed by scans from behind the firewall through constant, real-time threat intelligence
  • Prevent cyber criminals from leveraging vulnerabilities to steal information on your customers
  • Eliminate unnecessary domain and cookie calls that increase chances for attacks.
  • Monitor for new and changed code so that the customer experience is continually under protection

How it works:

We continuously monitor the end-to-end user experience, in real-time, for mobile apps and websites. Our scanning technology:

Scans of all code (1st and 3rd party) rendering content on a device, including JPEG images, rich media (video and audio), native, and more

Generates real-time alerts from our 24/7 malware data team that enable prompt action on bad code hijacking the customer experience

Enables direct notification and remediation of policy-violating code and/or activity with your upstream digital partner