#MISERYINDEX: What’s Hammering Away at Consumer Trust and Safety

Learn the top 5 things spreading misery throughout digital media—and how to shut them down The NYC subway during a scorching August. TSA wait lines. Spotty cell network service. Out-of-stock Sony Playstation 5s. Lame hiphop collaborations. Stale potato chips. These are all huge sources of consumer misery. Another major source of consumer misery? The digital […]
Fake Technical Support Popups Are Back With a Vengeance

Consumers unknowingly install backdoors, lose money, and are subjected to continued attacks It all started with a pop-up warning about a computer virus. Alarmed, Laurie’s aging father called the “technical support” number on the pop-up—soon enough his laptop was riddled with malware and his bank accounts had been drained of $27,000. After buying a new […]